UX Audits That Find What Is Quietly Killing Your Conversions
We review your existing website or key user flows, identify the friction points and messaging gaps that are costing you leads, and give you a clear, prioritized action plan to fix them.
What's Included
Everything you get when you work with Luma Studios on ux audits.
Heuristic Evaluation
A structured review of your site against established usability principles — identifying anything that creates confusion, friction, or distrust.
Conversion Bottleneck Analysis
A focused look at the pages and flows most critical to your business goals — pricing, contact, onboarding — to find where visitors drop off.
Content & Messaging Review
An assessment of how clearly your site communicates what you do, who it is for, and why someone should choose you over alternatives.
Layout & Visual Hierarchy Review
Analysis of how information is organized on the page — identifying visual noise, unclear priorities, and CTAs that are easy to miss.
Annotated Screenshots
Every finding is documented with annotated screenshots and clear descriptions so your team can act on the recommendations immediately.
Optional Wireframe Proposals
For key pages with significant issues, we can provide wireframe-level layout proposals showing how the page could be restructured.
How It Works
A clear, structured process so you always know where your project stands.
01
Scope & Access
We align on which pages or flows to audit, gather any available analytics, and review any context you can share about how visitors behave.
02
Audit Review
We conduct a thorough heuristic review of the scoped pages, documenting every issue, friction point, and missed opportunity we find.
03
Report Preparation
We organize all findings into a prioritized report with annotated screenshots, clear explanations, and specific recommendations for each issue.
04
Walkthrough Call
We present the audit findings in a recorded walkthrough call so your team can ask questions and understand the reasoning behind each recommendation.
Frequently Asked Questions
A UX audit from Luma includes a heuristic evaluation of your site structure and key flows, a content and messaging review, a visual hierarchy and layout analysis, and a conversion bottleneck assessment. All findings are documented in a written report with annotated screenshots and prioritized recommendations. We also include a walkthrough call to present the findings and answer your questions.
Most UX audits are delivered within 7–10 business days from the start date. Larger sites with more pages or complex flows may take two weeks. We scope each audit upfront so you know the timeline before we begin. Faster turnarounds are sometimes possible depending on current availability.
Analytics tell you where people are leaving but not why. A UX audit provides the qualitative context that data cannot — it explains the specific design, content, or structural reasons visitors are dropping off, confused, or failing to convert. Together, analytics and a UX audit give you a complete picture: the numbers tell you what is happening, and the audit tells you what to fix.
Yes — in fact, this is often the best time for an audit. A fresh pair of eyes after a redesign frequently catches issues that the design team was too close to notice: navigation labels that made sense in Figma but confuse real visitors, mobile experiences that were deprioritized during the build, or CTAs that get buried by elements added late in the process. An audit shortly after launch is a smart investment.
You get specific, actionable recommendations for every issue we identify. Each finding includes the problem, why it matters for your users or conversion rate, and a concrete suggestion for how to fix it. We avoid vague observations like "improve the navigation." If the navigation has an issue, we tell you exactly what the issue is and what we would do differently.
